Connected to Wi-Fi but internet not working

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Bernard Perron
@bernardperron
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Having an internet connection has practically become a necessity in our highly connected world. The inconvenience caused by a lost connection can be incredibly annoying, especially if you were in the middle of an important task.

Below, we'll show you ways to fix "connected to Wi-Fi but internet not working" errors that your devices may be experiencing.

Connected to Wi-Fi but internet not working on iPhone

If you're using an iPhone and your router doesn't seem to be the source of the error you're experiencing, your device may be at fault. The iPhone-specific solutions are as follows:



  1. Disable and then re-enable your iPhone's Wi-Fi. If the cause of the error is a software issue, a quick reconnect may fix it. You can do this by:
    1. Open the Settings app to see the menu.

    2. Tap Wi-Fi.

    3. Press the Wi-Fi button to turn it off.

    4. Wait about a minute or two, then tap the toggle to turn it back on.

    5. Open your Internet browser to see if it connects.
  2. Disable and then re-enable airplane mode. Likewise, turning on Airplane mode resets all your network connections. Turning it off and on can solve your problem. To do this:
    1. Open your Settings or Control Center.

    2. Tap Airplane mode to turn it on. Wait a minute or two.

    3. Tap Aircraft Settings again to turn it off.



    4. Try to connect to the Internet.
  3. Reset your Wi-Fi network connection. Another way to try restarting your network connection is to have your device forget the current connection and then re-enter the information. Before doing this, make sure you know both your network name and your password. If you are sure you have them, do the following:
    1. Open your Settings app.

    2. Tap Wi-Fi.

    3. Find your current Wi-Fi name, then tap it.

    4. Tap Forget this network, then accept the confirmation message.

    5. Tap the name of your Wi-Fi from the list of available networks. Type the network password, then tap connect.

    6. Try opening a web page to see if you have restored your internet connection.

If none of the above solutions work, please refer to the section at the end of this article titled ” Solutions available for all devices.

Connected to Wi-Fi but internet not working on Android device

Although under a different operating system, trying to restore your internet connection on an Android device is quite similar to trying on an iPhone. The methods applicable to an iPhone as listed above can also be used on an Android.

Connected to Wi-Fi but internet not working on Windows 10 PC

If you are using a Windows 10 PC, there are several ways to check if your computer itself is suffering from an error. These solutions are:



  1. Running the Windows Network Troubleshooter. Windows 10 has a built-in app to try and fix network issues automatically. To run the troubleshooter, follow these steps:
    1. Click the Windows Start icon in the left corner of your screen.

    2. Click on Settings.

    3. Click on Network and Internet.

    4. Click Network Troubleshoot.

    5. Follow the instructions as given.

  2. Reconnect to your Wi-Fi network. Similar to the solutions for mobile devices given above, you can let your PC forget the network connection and then reconnect it. Be aware that you must know the network password before attempting to do this, otherwise you may not be able to reconnect to the network. You can do this by:
    1. Click the Wi-Fi Network icon in your system tray.

    2. Find the name of your current network, then right-click it.

    3. Choose Forget from the context menu.

    4. Click on the Wi-Fi network icon again.

    5. Find the name of your Wi-Fi then click on it.

    6. Click Connect and enter your password.

    7. Try opening your internet browser to see if the method worked.


  3. Restart your computer. Sometimes the error is on your device and not on your operating system. Restart your computer using any safe method you know.

If none of these solutions seem to work, see If none of the above solutions work, see the section at the end of this article titled “Solutions available for all devices. Â»


Connected to Wi-Fi but the Internet is not working on a Mac

If you are having Wi-Fi issues on a Mac, you can refer to the following solutions:

  1. Reset your Wi-Fi network connection. Similar to the methods already described above, resetting the network connection can do the trick. As mentioned, before trying, make sure you know your network password. This method is done by:
    1. Click on your Apple menu, then choose System Preferences from the drop-down list.

    2. Click Network.

    3. In the sidebar, click Wi-Fi.

    4. Choose Advanced at the bottom right of the window.

    5. Find your current Wi-Fi connection in the list, then tap the minus button to remove it.

    6. In the window that appears, click OK, then click Apply.

    7. On the network page, find the name of your network and click on it.

    8. Enter your password to reconnect.

  2. Fix your Mac's time and location settings. The Mac has a weird quirk of encountering network errors when the incorrect time and location are used. To resolve this issue, follow these steps:
    1. Open System Preferences from your Apple menu.

    2. Click Date & Time.

    3. Click Time Zone.

    4. Check the Set time zone automatically box.

    5. If your Mac chooses the wrong time zone, return to System Preferences.

    6. Click Security & Privacy.

    7. Click on Confidentiality.

    8. In the sidebar, click Location Services.

    9. Enable the Enable location services option.

  3. Refer to solutions for all devices below

Connected to Wi-Fi but Internet not working on a Chromebook

If you're using a Chromebook and you're having trouble connecting to the internet despite being able to connect to the network, you can fix the problem by:

  1. Disconnect and reconnect to the Wi-Fi network. Often a simple reconnect can fix the problem. This is done by:
    1. By clicking on the Wi-Fi network icon at the bottom right of your device.

    2. Find the name of your Wi-Fi network, then click the button to turn it off.

    3. Open the network menu again to reconnect to your network.

  2. Reset your network connection. Similar to the solutions already given to other platforms above, you can reset the whole connection by forgetting the Wi-Fi network and then re-entering the password. Be sure to write down the network password before doing this.
    1. Click on the Wi-Fi network icon in the lower right corner.

    2. Click the gear icon in the context menu to open the settings.

    3. Click the name of your current Wi-Fi network.

    4. Click Forget.

    5. In the network tab again, wait for your Chromebook to detect your Wi-Fi, then click on the name.

    6. Click Connect, then enter the password.

    7. Try opening your browser to see if you can connect to the Internet.

Connected to Wi-Fi but Internet not working on an Amazon Firestick

If your Amazon Firestick connects to your Wi-Fi network, but can't connect to the internet, at least most of the time, it's a router issue. A hardware issue on the Amazon Firestick itself means it couldn't connect to the Wi-Fi network in the first place. Check your router by referring to the Solutions available for all devices section below.

Connected to Wi-Fi but internet not working on a Roku device

Similar to the Amazon Firestick, if your Roku device easily connects to your Wi-Fi network but still can't get an internet connection, it's likely a router issue. Refer to the methods listed for all devices below.

Connected to Wi-Fi but internet not working on a PS4

If your PS4 is the only device on your network that isn't connecting to the internet, it could be a software error on your console's part. You can try to reconnect your PS4 to the network by:

  1. On the PS4 home screen, scroll up to open the icon menus and select Settings.

  2. In the menu, scroll down until you see Network, then choose it.

  3. Select Configure Internet Connection.

  4. From the menu, choose Use Wi-Fi.

  5. Choose Easy.

  6. In the list, find the name of your network and then choose it. Enter your Wi-Fi password again, then wait for your PS4 to reconnect.

  7. Try going online to see if the issue has been resolved.

If devices other than your PS4 are having connection issues, it's a router issue. Refer to Solutions available for all devices as shown below.

Connected to Wi-Fi but the Internet is not working on an Xbox One

If the only device that can't connect to the internet is your Xbox One, your console's network software may be experiencing a problem. You can solve the problem by:

  1. On your Xbox controller, press the Xbox button to open the menu. Choose Settings.

  2. From General, choose Network.

  3. Choose Configure Wireless Network.

  4. Select Add wireless network or find the name of your Wi-Fi network in the list and select it.

  5. Enter your network password when prompted.

  6. Try going online to see if the reconnect worked.

If your Xbox isn't the only device not connecting, it's likely a router issue. See the All Devices solutions below for a way to fix the problem.

Solutions available for all devices

If your device is connected to your Wi-Fi network but not connecting to the Internet, here are some reasons, along with solutions that apply to all devices.

Reset your router connection

If the problem occurs on all devices connected to your Wi-Fi network, chances are the router is having issues. Just because your device connects to your router doesn't mean the router itself connects to the internet.

You can try to fix these issues by restarting your router or unplugging it for about a minute or two before turning it back on. The first method resets your connection in case the problem is just a glitch, the second restarts the power cycle in order to reset the whole system.

Check with your internet service provider

If restarting your router doesn't work, the problem may be with your ISP. If you know your supplier's contact details, it's a good idea to find out if there's an outage in your area. If the Internet loss is not limited to your household, the cause may be server errors on their part or broken cables. These issues are usually resolved as soon as they are reported, so it's a good idea to let your provider know anyway.

Avoid frustration, conclude

Not being able to connect to the internet when your device itself is clearly connected to the Wi-Fi network can be a very annoying problem. Knowing how to deal with it when such circumstances arise can save you headaches and frustration.

Do you know of any other ways to fix the “connected to Wi-Fi but Internet is not working” error that is not mentioned here? Share your thoughts in the comments section below.

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