Facebook stories not working

Who I am
Bernard Perron
@bernardperron
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It's a wonderful day, and you want to share it with your Facebook friends. Maybe you just got a pet, or just noticed a beautiful sunset, and decided to take a photo or video and share it on your Facebook story. However, your story gets stuck on the “Complete…” step, and eventually you get an error message that your story could not be published.


Indeed, many of us have experienced this, but what can we do about it?


You have checked your internet connection and if your device is working properly. Everything seems fine, so you're assuming it's a bug that you can't fix. Before you throw in the towel, keep reading. This article will give you some ideas on what to do if Facebook stories stop working again.

Facebook stories not working on an iPhone

Quit and relaunch the Facebook application

The first thing you can try is to relaunch the Facebook app. To force quit an app on an iPhone, follow these steps:

  1. Swipe your screen up and hold.
  2. Press the Home button twice.
  3. The app switcher will open.
  4. Swipe the Facebook app to close it.
  5. Open the app again.

Check for a Facebook update

Facebook is updated quite often, and not being up to date can be the reason why some features like Facebook stories are not working. To check for Facebook updates, follow these steps:


  1. Press and hold the App Store icon.
  2. Tap "Updates" to see a list of apps that have updates.
  3. Tap the "Update" option next to the Facebook app (if there is one). If you don't see an update option, your app is already updated to the latest version.

Reinstall the Facebook app

Sometimes reinstalling an app is helpful as it removes all associated data, giving you a fresh start without any bugs. To reinstall Facebook on an iPhone, follow these steps:


  1. Hold down the Facebook app icon.
  2. Tap "Delete app".
  3. Confirm by pressing “Delete” again.
  4. Open the App Store.
  5. Search for Facebook.
  6. Tap the download icon.

Restart your iPhone

This simple solution is often the most overlooked. There's a reason this is the first troubleshooting option for most tech support. To try this solution, the steps are:

  1. Press and hold the side button on the right side of your phone and one of the volume buttons on the left side simultaneously.
  2. Two sliders will appear on your screen, one for turning off the phone and one for emergency calls.
  3. Drag the disable slider from left to right.
  4. Wait 30 seconds.
  5. Turn on your phone and press and hold the side button until the Apple logo appears.

Update your iOS

If your operating system is not updated, it may cause compatibility issues with your applications. This could also be the reason why you are having issues with Facebook Stories. To check for iOS updates, follow these steps:


  1. Go to settings. »
  2. Tap "General".
  3. Select "Software Updates".
  4. Click "Download and Install"

To avoid any issues in the future, you can enable automatic updates for your phone.


Facebook stories not working on Android

Android phones are used by about 70% of the world's population, indicating that most of the Facebook stories uploaded are created with an Android. Unfortunately, issues like your Facebook story not showing or seeing other people's stories are also quite common. There are a few things you can try to fix this problem.

Restart your phone

It is recommended that you restart your phone once a week, even if you are not experiencing any issues, to avoid crashes and bugs. This simple solution might also be the solution to your Facebook story problems. To restart your Android, follow these steps:

  1. Press and hold the power button.
  2. A pop-up window will appear.
  3. Select "Restart".
  4. Confirm by pressing “Restart” again.

Update your Facebook app

Constant updates can be tedious, but they ensure that all bugs are fixed and features work properly. To check if you have an update on an Android, follow these steps:

  1. Open Google Play Store.
  2. Search for "Facebook".
  3. If there is an update, there will be an "Update" option under "Facebook".
  4. Select "Update".

Clear cache memory

Androids have a handy app manager that easily clears the cache of an app's usage. This frees up space and potentially fixes malfunctioning apps. Clearing your cache can also be the right solution for your Facebook stories. To try this option, see these steps:



  1. Open the Settings menu.
  2. Navigate to "Applications" or a sub-setting of the same name.
  3. A list of all your apps will appear. Select “Facebook”.
  4. Select "Clear cache" at the bottom of the screen.

Each Android device may have slightly different menus depending on the phone manufacturer, but the basic idea remains the same.

Facebook Stories not working on iPad

Even though iPads have the same operating system as iPhones, the Facebook app for iPads didn't have the Story feature until recently. If you can't see Stories when using your iPad, you need to update your Facebook app to get the feature. To do this, the steps are:

  1. Open App Store
  2. Search “Facebook”
  3. Select "Update"

If you already have an updated version of Facebook and you're still having issues with your Facebook story, the actions you can take are the same as for an iPhone. Try launching the app again, reinstalling it, updating your iOS system, or restarting your iPad.

Facebook stories not working on PC

Most people probably wouldn't choose to download stories from a PC, but it comes in handy. However, even here some problems arise. Luckily, there are also ways to fix them.

One way is to clear the cache of the browser you use to access Facebook. While using your browser, several cached files can slow down your browser and cause problems. The exact method will differ from browser to browser. The basic steps are:

  1. Open the settings in your browser.
  2. Search for “Clear browsing data”.
  3. Click on "Clear data".
  • Another reason you may have problems with Facebook Stories is that your browser is outdated. To fix this problem, search your browser on Google and install the latest version.

Facebook stories not showing up in Messenger

Most people who use Facebook also use the Messenger app. Sometimes issues like Stories not showing in Messenger app occur, but there are several ways to fix this problem.

If you see stories on Facebook but not in Messenger or if your story isn't visible, you may have muted stories. To verify this, follow these steps:

  1. Go to the icon with your profile picture in the upper left corner.
  2. Select “Stories”.
  3. Go to "Hide History".
  4. Uncheck the users that have been selected.
  5. Go to “Mute Story”.
  6. Uncheck the users that have been selected.

Another thing you can do is to clear cache on Android device or offload the app on iOS device. Unloading is similar to deleting the cache. It doesn't delete your data and information, and it's faster than uninstalling the app. To offload the Messenger app, follow these steps:

  1. Open the Settings menu.
  2. Go to “General”.
  3. Tap "iPhone Storage".
  4. Find the Messenger app.
  5. Press "Unload".
  6. Tap "Reinstall".

The story comes to a conclusion

There are many reasons why the Facebook Story feature may not work. However, there are many ways to fix it on various devices. If nothing discussed works for you, contacting technical support is a good idea.

Have you encountered any problems with your Facebook stories? What worked best for you? Feel free to share your experience and opinion in the comment section below.

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