How to Cancel a Zelle Payment

If you've often sent money to family or friends, you've probably heard of Zelle. It's a great app that allows quick and easy transfer to people you know.

What happens, however, if you accidentally send money to the wrong person or send the wrong amount? Fortunately, Zelle allows you to cancel your payment.

If you want to know how to cancel a payment in Zelle, you've come to the right place. This article will explain how and when you can cancel it and offer more information on how the application works.

How to Cancel a Zelle Payment

Cancellation of a Zelle payment is possible, but not in all cases. You can only cancel it if the recipient has not yet signed up for Zelle. If you're not sure if the person signed up, you can check in your bank's app or website:

  1. Open your bank's app or go to their website and sign in.
  2. Go to the "Activity" tab.
  3. If the person hasn't signed up for Zelle yet, you'll see the "Stop Payment" button. Tap it and your payment is cancelled. If the person has signed up, you won't see this option.
  4. If your payment is for a later date, you can cancel it at any time by pressing "Cancel".

It is good to know that Zelle does not charge a fee for canceling the payment.

On the other hand, the cancellation of the payment will not be possible if the person has already registered with Zelle. Remember that Zelle immediately sends the money to the recipient's bank account. As soon as you hit the “send” button, your money is gone. That's why it's always important to double-check payment details and recipient information.

If you realize your money went to the wrong person, you can try contacting them and requesting a refund.

Do the same cancellation rules apply to Capital One, Wells Fargo, Bank of America, etc. ?

The rules for reversing a Zelle payment are always the same, no matter which bank you use. As mentioned earlier, it is only possible to cancel a payment when the recipient has not already registered with Zelle. If the beneficiary has already registered, the money is sent directly to their account. Cancellation rules are universal for every bank in partnership with Zelle.

Additional FAQs

Can I chargeback a Zelle payment?

You can re-invoice a Zelle payment, but not in all circumstances. As mentioned earlier, if you sent money to the wrong person, you can cancel the payment if the person has not yet registered with Zelle, and the funds will be refunded to you.

Victims of fraud and scams are a whole different story. Here's what happens if you suspect fraud or scam:


If someone accessed your account without your permission, made a payment using Zelle, and you were not involved in any way, this is considered fraud. If you believe someone has gained access to your account, it is of the utmost importance that you report this to your bank immediately. Since you didn't authorize and weren't aware of any payments made from your account, you can usually get your money back – in most cases.


Although they have a similar meaning, there is a difference between fraud and scam. It is considered a scam if you were involved and authorized the payment but did not receive what you were supposed to receive. Even when someone tricked or persuaded you to make the payment, it is also a scam. Since you were aware of the payment and authorized it, you probably won't be able to get your money back.

Scammers can often seem very convincing. The best way to defend yourself is to say “no”. Never give your SSN, account credentials, driver's license number, or any other personal information to strangers. If something isn't right for you, trust your instincts and don't let scammers get to you.

Whether you have been the victim of fraud or a scam, it is always important to report it to the financial institution. Before doing so, you should prepare the transaction details such as recipient information, date and time of the transaction, and any other evidence that might help you get your money back.

How can I protect myself when using Zelle?

Unfortunately, many people online may try to scam you by offering you a product or service and then disappearing. You can take a few steps to protect yourself and your money when using Zelle:

• Be sure to only send money to people you trust. This way, if you sent money to the wrong person, or if you sent the wrong amount, you can always ask them to return it.

• Always verify the recipient's email address or phone number. If you don't, the money could end up in the wrong address and there's no way to get it back.

• If you're new to Zelle, don't send large amounts of money until you're sure you know how the app works. It is best to start with smaller amounts.

• Update your security settings to add multi-factor authentication, which will make it harder for intruders to gain access to your account.

• Sign up for notifications from your bank, as they may alert you to suspicious activity on your account. If you see unauthorized activity, respond immediately by contacting the bank.

• Do not share your account information with anyone. Your bank will never ask you to email them your personal information. Also, they won't call you to ask for your credit card number or other personal data. If someone needs this information via email or phone, they're probably trying to access your account. Report it to your bank via the official website or via the number on the back of your bank card.

• Set up strong passwords for your accounts. Never use the same passwords for every website and don't share them with anyone.

• Be careful when using public Wi-Fi networks. If you use public networks, it is recommended that you do not log into your banking application because hackers can access it.

Always be careful when transferring your money

Although Zelle is a great app that lets you quickly transfer money to friends or family, using it can be risky if you're not careful. Sometimes you can reverse the payment if you made a mistake, but that's not always the case. That's why it's essential to only send money to people you trust and always verify information.

Have you ever accidentally sent a payment through Zelle to transfer money to family or friends? Tell us in the comments section below.

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