How to Change Shipping Address on Etsy as Buyer or Seller

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Matthew Wilhelm Kapell
@matthewwilhelmkapell
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Etsy is the marketplace for all things vintage – handmade jewelry, art, and items that have gotten better over time. A person may find they have too much to choose from on the site, with offers from over 4,3 million creative independent sellers that can be shipped to your doorstep within days.

It is important that you present them with the correct address to ensure that your new treasure is delivered directly to you. If you need to change your shipping address due to an error, you can do so at checkout or by logging into your Etsy account to correct it before your item[s] are dispatched (provided the change is within the same country). Today we are going to tell you how to do both.



Additionally, we'll cover what to do if you need to change your shipping address after your purchase has shipped and how to track your Etsy order.

How to Change the Shipping Address on Etsy as a Buyer on a PC

Update shipping address after placing order

To change your shipping address after placing your order, you must first ensure that your item[s] have not yet been dispatched. To do it on your PC:

  1. Go to Etsy and sign in to your account.
  2. From the home screen, click on “Your account”, then on “Purchases and reviews”.
  3. Next to your order, a 'My order is' status statement will appear, indicating either 'Not yet dispatched' or 'Shipped'.

My order has not yet been shipped

If your purchase hasn't shipped yet, contact the seller to change your details:



  1. In "Purchases and reviews", find the order in question.
  2. Next, choose "Order Help".
  3. Choose “Message seller”.
  4. In the pop-up text box, let the seller know you want to change your shipping address.
  5. Click the arrow icon or press "Enter" to send the message.

The seller will be notified of your message.

My order is shipped

If your order has already shipped, contact the seller for their refund or replacement policies. Alternatively, you can try contacting the shipping department to possibly arrange re-routing of the order.

If your purchase is lost, many shipping services will require the shipper to open a claim. In this scenario, you will need to ask the trader for help.

Update shipping address at checkout

To change your shipping address at checkout:

  1. Once your item[s] are in your shopping cart, click 'Shopping Cart'.
  2. Choose how to pay.
  3. Select "Proceed to payment".
  4. If you have not logged in, you will be prompted to do so or choose "Continue as Guest".
  5. Under 'Shipping address', select 'Edit'.
  6. Select a delivery address to modify or to add a new address, choose "Add address".
  7. Choose "Ship Here", then "Place Your Order".

How to Change the Shipping Address on Etsy as a Buyer on the iPhone App

Update shipping address after placing order

If you want to change your delivery address but have already placed your order, you must first confirm that your items have not been dispatched.



Some options in the Etsy app are labeled slightly differently than on the website, but are relatively the same. From your iPhone:

  1. Open the Etsy app and access your account.
  2. From the home screen, tap "You" to access your account information.
  3. Select “Purchases and reviews”.
  4. Next to your order will appear a status statement "My order is" which will identify the item as "Not yet dispatched" or "Sent".

My order has not yet been shipped

If the purchase hasn't shipped yet, you can contact the seller to change your information:

  1. In "Purchases and Reviews", locate your order.
  2. Tap the order, then select "Order Help" below.
  3. Select "Message seller".
  4. In the pop-up text box, tell the seller that you want to change your shipping address.
  5. To send the message, click on the arrow icon or press "Enter".

The seller will be notified of your message.

My order is shipped

If the order has shipped, contact the seller to request a refund or replacement. You can also contact the shipping department to arrange re-routing of the order.

If your items have been lost, many shipping services require the sender to open a claim. In this scenario, you can ask the trader for help.

Update shipping address at checkout

To change your shipping address at checkout:

  1. Once your purchase[s] are in your cart, press "Cart".
  2. Select how you would like to pay.
  3. Select "Proceed to payment".
  4. If you have not logged in, you will be prompted to do so. Or you can choose "Continue as Guest".
  5. Under 'Shipping address', tap 'Edit'.
  6. Select the delivery address you need to modify or add a new address by choosing "Add address".
  7. Tap "Ship Here" and then "Place Your Order."

How to Change Shipping Address on Etsy as Buyer on Android App

Update shipping address after placing order

To change your shipping address after placing your order, check if the item has already been shipped.



Although some options in the Etsy app are labeled differently than those on their website, they perform the same functions. From your Android device:

  1. Log in to the Etsy app.
  2. From the home screen, tap "You" to access your account information.
  3. Select “Purchases and reviews”.
  4. A 'My order is' status statement will appear next to your order and will indicate whether the item has been either 'Not yet shipped' or 'Sent'.

My order has not yet been shipped

If your purchase hasn't shipped yet, you can contact the seller to change your details:

  1. In "Purchases and reviews", find the order in question.
  2. Tap the order, then below it, select "Order Help."
  3. Choose “Message seller”.
  4. In the pop-up text box, let the seller know you want to change your shipping address.
  5. Click the arrow icon or press "Enter" to send the message.

The seller will be notified of your message.

My order is shipped

If the order has shipped, read the seller's terms and conditions, then contact the seller to request a refund or replacement. Or, conversely, contact the shipping department to arrange re-routing on the order.

If the items are missing, most shipping services will ask the shipper to open a claim. In this situation, you can ask the seller for help.

Update shipping address at checkout

To change your shipping address at checkout:

  1. Once your purchase[s] are in your cart, press "Cart".
  2. Choose how to pay.
  3. Select "Proceed to payment".
  4. You'll be prompted to sign in (if you haven't already) or select "Continue as Guest."
  5. Under 'Shipping address', tap 'Edit'.
  6. Select a delivery address to modify or to add a new address, choose "Add address".
  7. Tap "Ship Here" and then "Place Your Order."

How to Change the Shipping Address on Etsy Shop

It's easier to change your shipping address before your purchase[s] have been shipped. Confirm your order status is "Not Shipped Yet" in "Purchases & Reviews," then let the seller know you want to change your address:

  1. Go to Etsy or launch the app and sign in.
  2. On the homepage, select "Your Account" or via the app, tap on "You".
  3. Choose “Purchases and reviews”.
  4. Find the order, then select "Order Help". From the app, tap the order, then under your order, select "Order Help."
  5. Choose “Message seller”.
  6. Notify the seller of changes to your shipping address for this order.
  7. Click the arrow icon or "Enter" to send the message.

The store will be notified.

Additional FAQs

How do I track a package on Etsy?

To know approximately when your items will arrive, you can track the delivery status through the Etsy desktop or app:

1. Log in to your account through Etsy.com and select "Your Account". Or the Etsy App, then tap "You".

2. Select "Purchases and reviews".

3. Locate your order and select it. Next, the delivery status will be displayed:

· “Not Shipped” – seller has not yet shipped or updated on Etsy.

· “Shipped” – the seller has shipped your item[s].

'In Transit' - the seller has provided a tracking number and your item[s] are on their way.

4. If the seller provided the tracking number, click the "Track Package" option to view tracking updates.

You can also get delivery information from notification emails for your order, just click the "Track Package" option.

Ship Etsy to the correct address

Etsy's online marketplace for independent sellers offers bespoke vintage pieces and artwork. If you have moved, made a mistake on your delivery address, or will not be available at the delivery address provided and need to re-route your item[s], you can change the delivery details.

A change to your shipping address can be made at checkout or by notifying the seller before your order is shipped. If it has been shipped, you can either work with the seller and/or the delivery service to have the order re-routed; or you can cancel the order and place a new order at the new address.

What treasures have you found on Etsy? Did you find the process to change your delivery address simple? Was your item[s] successfully delivered to the new address? Let us know in the comments section below.

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