You need internet access to get the most out of all your devices, including your Hisense TV. You may want to change your Smart TV settings or improve your account security. Whatever the reason, you need to connect the TV to your wireless network.
This article will show you how to connect your Hisense TV to Wi-Fi. You will also learn how to troubleshoot if your device fails to link to your network.
How to Connect to Wi-Fi on a Hisense TV
Connecting a Hisense TV to a Wi-Fi network shouldn't present too much of a challenge. The process is relatively simple and only takes a few minutes:
- Turn on your TV and find the menu button on the remote.
- Tap the button and head to the “Settings” section.
- Choose “Network”.
- Check if the TV is already connected to the Internet by tapping "Network Information".
- If the device does not have Internet access, select the “Network configuration” option.
- Choose "Wireless" and choose your Wi-Fi network.
- Enter the password and press the "OK" button on your remote. Your TV should now be connected to the network, allowing you to change your settings and enjoy many streaming platforms on a big screen.
How to Connect a Hisense TV to a Wired Network
If you don't have a Wi-Fi network or it isn't working, don't call your technician right away. There is another way to connect the device to the internet, and that involves using your Ethernet cable. Most Hisense TVs have a built-in port for this cable to make things easier.
Here's what you need to do to establish a wired network connection:
- Find an Ethernet cable compatible with the port on your Hisense TV.
- Plug one end of your cable into the internet router and connect the other to the TV. Make sure both ends are properly connected. You should hear a click when plugging in the item, indicating a successful link.
- Use your remote to access the Hisense TV settings.
- Scan the window and look for the "Network" section.
- Access the "Network Configurations" screen.
- Enable LAN and follow the on-screen prompts to connect your Hisense TV to your Ethernet network.
My Hisense TV does not connect to the Internet; Potential solutions
You might have tried the two methods mentioned above, but your Hisense TV still fails to connect to the internet. Various culprits can cause this, but there are several ways to fix the problem:
Restart the device
The best solution is often the simplest. Restarting your device may do the trick:
- Hit the "Menu" button on the remote.
- Select the “Support” option and confirm your choice by pressing “Enter”. Depending on your model, the "Enter" key may also appear as "Select" or "OK".
- Go to "Self-diagnosis" and press the "Enter" button.
- Select "Reset". It should be the last option on the list.
- Enter your PIN to confirm your decision and reset your TV to factory settings. Wait for your device to restart and try the steps above to connect to the internet.
Restart your router and Hisense TV should be your next option. This helps ensure that there are no issues with the device's power flow and provides both gadgets with a fresh start.
Let's first see how you can restart your Hisense TV:
- Turn off the TV with your remote.
- Unplug the power cable from your outlet.
- Wait a few minutes and reconnect the cable.
- Start the TV.
Restarting the router should also be transparent:
- Turn off the router by pressing the power button. It should be located on the back of your device.
- Unplug the Ethernet and power cable.
- Wait a few minutes.
- Reconnect the cables and turn on the router.
See if you can now connect your Hisense TV to the internet.
Check the Wi-Fi password
If your TV won't connect to your network after a restart and power cycle, you may be using the wrong Wi-Fi password. A single number or a single letter can be wrong, rendering all your troubleshooting useless.
You can check your Wi-Fi network with your computer. Here's what PC users should do:
- Connect your computer to your Wi-Fi network.
- Launch your browser, type “What is my IP address” in the search field and press the “Enter” button.
- Click on the first result.
- Copy the IP address and paste it into the search field.
- Hit "Enter" and you should land on your Wi-Fi network provider's website.
- Insert login credentials. The username and password should be "admin" by default.
- Locate your Wi-Fi settings and find your password. You can now change your password and reconnect the TV. You can also locate your Wi-Fi channels and switch to another if the current option is overloaded.
Clear your network cache
Overfilled network caches can interfere with your Hisense TV and prevent it from connecting to your Wi-Fi network. Fixing the issue should be easy.
Follow these steps to clear your network cache:
- Use the remote control to access the menu.
- Head to "Settings", followed by "General" and "Network".
- Choose "Network Status" and tap "Reset Network".
- Wait a few minutes for the process to complete and check if your Wi-Fi connection is working now.
Uninstall your VPN
As for your VPN, disabling this network may not be enough as it may still cause problems with the Wi-Fi connection. The only solution might be to uninstall the program. You can do this on your Windows PC:
- Go to "Settings" and select "Applications".
- Choose "Apps & Features" on the left side of the screen.
- Choose your VPN and click on it.
- Press the "Uninstall" button and confirm your decision by clicking the pop-up window.
After uninstalling the app, you can also remove the VPN connection:
- Go to "Settings", followed by "Network & Internet".
- Select “Change adapter”.
- Right-click on the VPN connection and press the "Delete" button.
While you're at it, you should remove the old TAP drivers as they may remain on the network even after uninstalling the VPN:
- Open “Control Panel” and go to “Device Manager”.
- Expand your "Network adapters" section.
- Right-click on the TAP driver.
- Choose "Uninstall" and confirm the decision.
Move the router
If the TV still cannot connect to your Wi-Fi network, move the router closer to the device and try again. Although 2,4GHz and 5GHz connections can pass through multiple walls, make sure the router is in the same room as your Hisense TV. Otherwise, you might experience frequent crashes and connection dropouts.
Smart TV Internet adventures are at your fingertips
Your Hisense TV might be packed with exciting channels, but you can take the fun to new heights by connecting it to the internet. It expands your viewing repertoire with the most popular streaming platforms, allowing you to enjoy countless hours of film and TV content. Even if you're struggling to make a connection, simple tweaks to your hardware and software should get you through the hurdle.
Do you prefer connecting your Hisense TV to Wi-Fi or wired networks? How much do you surf the Internet on your TV? Is the connection as fast as on your other gadgets? Tell us in the comments section below.