How to fix an iPhone that has frozen

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Matthew Wilhelm Kapell
@matthewwilhelmkapell
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Nothing lasts forever, not even an iPhone. Your iPhone froze and won't turn off? Is this the only thing you can see on the lock screen? There is no reason to be depressed yet. Sometimes a few simple steps are enough to fix the problem.

Mobile devices, in general, crash when an application takes up too much space or because the hardware is outdated. Nevertheless, in some cases it is an easy fix and you won't have to pay for expensive repairs.



Go through this list of scenarios we prepared for you and see if any of our simple solutions can help you when your iPhone is frozen.

iPhone frozen and won't turn off

It can be a heartbreaking feeling when your iPhone gets buggy for the first time. Seeing your phone start having issues can leave you dumbfounded. You might never have thought your shiny new device would age, but it does.

If your phone is starting to have issues and you've had it for more than a few years, that might not be such a big surprise. However, if you have a new phone and this is happening, it might be time to use your warranty.

In the meantime, here's what to do if your iPhone freezes and won't turn off:

  1. Press and release the "Volume Up" button.
  2. Press and release the "Volume Down" button.
  3. Press and hold the side button. The screen will turn off and on. Hold the button down until the Apple logo appears.
  4. If the phone still does not turn on, try charging it for an hour.

Notes: The instructions above apply to an iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone SE (2nd generation), iPhone X, or iPhone 8. Other models have a slightly different process:



  • To force restart on iPhone 7: Press and hold the three buttons (Volume Up, Volume Down, and the Side button) until you see the Apple logo.
  • To force restart on iPhone 6s or iPhone SE (1st generation): Hold down the Sleep button and Home button until you see the Apple logo.

iPhone gel on the Apple logo

This problem usually occurs after a backup or when you migrate your phone data from another device. The device will be stuck on the Apple logo screen for an hour. Here's what to do:

  1. Make sure the progress bar hasn't moved for at least an hour.
  2. If not, put your device into recovery mode by connecting it to your computer.
  3. Follow the steps below depending on the device you are using:
  4. On your computer, update your iOS to the latest version. Depending on the operating system your computer uses, you'll open iTunes or the Finder. Get the instructions here.

iPhone frozen on power off screen

This is a rare issue, but if you experience it, it could be due to one of the following reasons:

  • An application is taking up too much space or other software may be causing problems.
  • Your Wake/Sleep button may be broken.
  • Your screen does not respond to touch.

Here is what you can do:


  • Force restart– Follow the instructions in our previous section in this article.
  • Put the phone in recovery mode– Also described in this article, and requires your device to be connected to a computer.
  • Find an online tool – There are several online tools for iOS users that offer software fixes. However, do some research to find the right one for you.
  • Contact Apple Support.

iPhone frozen on lock screen

It's important to keep in mind that while these bugs may seem unrelated, they're mostly caused by the same issues. If your phone is stuck on the lock screen, here's what you can do:



  • Ask someone to call you – Sometimes it can debug the phone.
  • Force restart the device – Follow the steps we gave earlier in the article, depending on the device you are using.
  • Contact Apple Support.

iPhone frozen during update

Today's mobile devices depend on software updates. These are the updates that keep your phone with all the latest features that keep your device running smoothly. However, your iOS device may crash during this process and cause some frustration. This can happen as a result of poor Wi-Fi connection or insufficient storage space on the phone.

Here is what to do in this case:

  • Force restart – The most powerful and applicable option for any device. Use the instructions we have given in this article.
  • Online tools – Find one that solves these problems without data loss, like the one we mentioned earlier, DrFone.
  • reset your phone through iTunes:
    1. Connect your phone to a PC (with the latest version of iTunes installed) with a USB cable.
    2. When iTunes recognizes your phone, click "Trust this computer".
    3. Click "Summary" in iTunes (the menu on the left side of your iTunes window).
    4. Click "Restore iPhone"
    5. A window will open asking for confirmation. Click "Restore" again.

Notes: The iTunes option resets your device to factory settings, which means you will lose all your current data.


Avoid the freezer

We hope this article helped you get your iPhone back up and running after a freeze. We've all been there, but now you have some easy fixes if it happens again. Be sure to check your free storage and always keep free space. When updating, make sure you have a stable Wi-Fi connection, and you should be fine.

Did this article help you solve your problem? Do you have any easy solutions that we missed? Let us know in the comment section below.

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