How to Fix Error Code 83 When Watching Disney Plus

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Bernard Perron
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Imagine that. You can't wait to watch the latest episode of your favorite movie series on Disney Plus, but all of a sudden the screen goes black and you get error code 83. So you're trying to play something different , but the blank screen returns. It can be intimidating and frustrating.

If you've found yourself in this situation, you might find it somewhat comforting to realize that you're not alone.



Error code 83 has plagued Disney Plus users for a long time. And the worst part is that no one has yet found a miracle solution. Also, it's not a localized problem. It can happen to you on any streaming device.

Luckily, there are several troubleshooting options that can fix the problem so you can continue enjoying your favorites without interruption.

In this article, we will tell you all the possible solutions to this problem.

Error Code 83 Disney Plus

Disney plus is a popular streaming service that allows users to watch their favorite Disney shows, movies, and other movies without paying for cable.

However, as with other modern streaming platforms, Disney Plus has been known to have error issues from time to time. One of these errors is error code 83.

Error code 83 can be frustrating when trying to enjoy your favorite show or movie, especially since no one knows its true cause and the company itself hasn't been open about it. However, there are several steps you can take to try to fix the problem.

Let's see how each option works depending on the type of device you are using.


How to Fix Error Code 83 While Watching Disney Plus on a FireStick

If you're experiencing error code 83 while streaming Disney movies to a FireStick, here are the possible fixes:


Check if Disney Plus is down

Before trying anything complex, it might be a good idea to check if the Disney Plus service is down.

Sometimes there are large-scale Disney Plus outages due to server overload. Although downtimes usually last a few minutes, they can trick you into thinking there's something wrong with your local Disney setup.

A good place to start would be a service monitoring website like Outage Detector or ServicesBas.

Alternatively, you can visit the Disney Plus social media accounts and check if they are reporting any outages.

Check your internet connection

That you need a stable internet connection to stream Disney Plus goes without saying. If you are not getting enough bandwidth, probably due to heavy traffic on your ISP server, you may get errors as soon as you try to establish a connection with the Disney Plus servers.

You can also try restarting your router or modem to reset the connection.

Update your FireStick and the Disney Plus app

Error code 83 can also be caused by an outdated streaming device or app.

To update your FireStick software version:

  1. Open Settings.
  2. Select "My Fire TV".
  3. Click on “About”.
  4. Click on “Check for system update”.

To update the Disney Plus app on your FireStick:


  1. Open the main menu and highlight the Disney Plus app.
  2. Press the Menu button on your remote and select "More Info" from the pop-up menu.
  3. Click on “Update”.

Reinstall the Disney Plus app

If there's a problem with your Disney Plus app, an update may not fix the problem. But reinstalling the app may do the trick.


To do this, follow these steps:

  1. Open the Settings app on your FireStick.
  2. Go to "Apps" and select "Manage installed apps".
  3. Select "Disney Plus" from the list, then select "Uninstall."
  4. After uninstalling the app, search for the app on the Appstore and reinstall it.

How to Fix Error Code 83 While Watching Disney Plus on a Roku Device

A Roku device is one of the best tools for streaming Disney Plus. However, you may still get error code 83 when trying to access content on the platform. But do not worry.

Here are some troubleshooting options you might want to try:

Restart your device

Like many modern devices, your Roku relies on a well-choreographed startup sequence to be able to launch all installed apps. If everything doesn't go as planned, you might encounter errors loading your apps, including Disney Plus.

As such, a simple restart can get you back on track.

Update the Disney Plus app

An outdated Disney Plus app may not have all the functionality needed to open and play content on the platform. If you haven't updated your app recently, a quick update may be the answer to error code 83.


Check device compatibility

Although most Roku models are compatible with Disney Plus, a few are not. Sometimes you may even download the app but fail at the installation stage. Unsupported Roku devices include 2400X, 2450X, 2500X, 3000X, 3050X, 3100X, 3400X, and 3420X.


If you have one of the Roku models listed above, you need to upgrade to a supported model to stream Disney Plus smoothly.

Delete and reinstall the Disney Plus app

The Disney Plus app is known to malfunction if the installation process does not go through properly. If this happens, you may not be able to authenticate or download content from your Disney Plus account.

So, reinstalling the Disney Plus app can get you back on track.

How to Fix Error Code 83 While Watching Disney Plus on Apple TV

Error code 83 while trying to stream Disney Plus on your Apple TV can be frustrating, but it shouldn't be the end of the road.

Here are some possible solutions, each of which can help restore service:

Check your internet connection

Like any other device, you need a stable internet connection to stream Disney Plus to your TV. If your connection isn't fast enough, your streaming experience may be compromised.

You can tell if your connection is fast enough by checking the Disney Plus Internet Speed. You can then run a simple speed test on your Apple TV and determine whether you need to find faster internet service or not.

Restart your device

Restarting the Apple TV is an old trick that solves many streaming issues among Disney Plus users. Alternatively, you can turn your TV off for a minute or two and then turn it back on.

Update the Disney Plus app

While your Disney Plus app may work even if it's not running the latest updates, that's not always the case. The platform occasionally releases major updates which may disrupt your streaming experience.

As a security measure, always make sure that you are using the latest version of the app.

Check device compatibility

To stream Disney Plus, your Apple TV must be fourth generation or later. If you have an older model, you'll need to upgrade to a supported model to enjoy your favorite Disney Plus content.

How to Fix Error Code 83 Watching Disney Plus in Google Chrome

One of the best things about Disney Plus is that most modern browsers, including Chrome, support it. If your device supports Chrome, you don't need to install the Disney Plus app. You can log in to the web version of the platform and access your account without any restrictions.

However, error code 83 can also occur on Chrome. If this occurs, the following troubleshooting methods may resolve the issue:

Check your web browser

You cannot stream Disney Plus on Chrome OS 78 or earlier. If you are using an older version, you must update to the latest version to enjoy Disney Plus on your device.

Upgrade your device's firmware or operating system

Even if your Chrome browser is up to date, error code 83 may appear if your device's firmware or operating system is not upgraded to the latest available versions. Disney Plus takes the safety and security of your data very seriously, and if your device is found to be insecure or compromised, your account may be blocked.

Try another account

If none of the troubleshooting methods we reviewed work for you, chances are the error has something to do with your account.

If your subscription status and billing details are correct, but you still can't access Disney Plus, you can try signing in with another account. If Disney Plus is working in the new account, that confirms a problem with your account.

In this situation, the Disney Plus support team can help restore service.

Clear cached data

Error code 83 can also occur if the Disney Plus site data cached on your streaming device is corrupted. Clearing your cache can get you back on track.

Here's how to do it:

  1. Open Chrome.
  2. Click on the three small dots in the upper right corner and select "More tools".
  3. Select "Clear browsing data".
  4. Set the "Period" to "All the time" and check the boxes next to "Cookies" and "Cache data".
  5. Click on the "Clear data" button to start the process.

Do not give up

Error code 83 can be disappointing, but almost every Disney user has had to deal with it at some point. If you encounter it, don't give up on your favorite streaming service. There are many troubleshooting methods, each of which can fix the problem and properly prepare you for uninterrupted streaming.

Do you like Disney Plus? How do you deal with error code 83 on your device?

Let us know in the comments section below.

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