How to Fix Windows 10 Update Crashing or Freezing

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Matthew Wilhelm Kapell
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For the most part, Windows updates happen silently in the background, installing only after a prompt or when you shut down your PC. However, there are occasions when the update system needs a helping hand. If your Windows Update encounters an error, you are not alone. This setback has been a widespread issue for the OS since Microsoft ditched its QA team and relied on users through preview builds, feedback, and more.



Maybe your Windows 10 downloaded half of the update before deciding that it doesn't want to stay connected to the server. Other times, the operating system feels like doing its own thing for a while, slowing down your long-awaited update. Apart from these two situations, the operating system may encounter an installation bug or a data problem that stops it dead.

If Windows Update crashes or gets stuck, there are several steps to try. Here is the process, in order of importance.

Step 1: Run Windows Update Troubleshooter

The first step is the safest way to fix Windows 10 update issues. The process will automatically scan for and detect issues within your system, which may take a few minutes.

  1. Open the The Start menu And click Parameters.
  2. Then click Update and security.
  3. Then click help and Additional convenience stores.
  4. From there choose Windows Update and Run the troubleshooter.

The troubleshooter should hopefully fix the issues that are blocking Windows Update.


Step 2: Delete Files in Software Distribution

If the troubleshooter doesn't resolve the update issue, it's time to interact with your computer's system settings. It shouldn't harm your PC/You'll only delete Windows Update temporary files, but it's recommended to set up a system restore point before going any further.


  1. Open the Start menu, type « cmd«  Search barThen Command Prompt and choose Execute as administrator.
  2. Next stop Windows Update Service et Background Intelligent Transfer Service. You will need to enter two commands in the command prompt:

net stop wuauserv net stop bits

press Enter after typing each. This will disable Windows Update Service and Background Intelligent Transfer Service.

3. Next, you will need to delete the files in the C: WindowsSoftwareDistribution case. Select all files, then press Wipe off. If the files cannot be deleted because they are in use, you will need to restart your PC. Disable both Windows Update services and then try deleting the files again.

4. Once the folder is emptied, restart your computer or manually enable Windows Update services. To do this, open the command prompt (admin) and type:

net start wuauserv net start bits

5. Run Now Windows Update and you will find that your PC needs to download a number of updates, which can take up to a few hours depending on your system and connection.


After the updates are all installed, Windows will schedule a restart time, although you can always restart immediately.

Step 3: Create a quick-fix batch file

The following fix is ​​a convenient way to run multiple commands in one go. The script's success level is subject to Windows changes through previous updates and the current state of your operating system. It may or may not work for you. Use at your own risk!


The batch file (shown below) does the following, in exact order:

  1. Modify the attributes of the "system 32catroot" folder and the files it contains
  2. Stops Windows Update Service (wuauserv), Cryptographic Services (CryptServ), and Background Intelligent Transfer Service (BITS)
  3. Rename the “system 32catroot” folder to “system32catroot.old”
  4. Rename Windows Update Temporary Files folder “WindowsSoftwareDistribution” to “WindowsSoftwareDistribution.old”
  5. Renamez dossier «All UsersApplication DataMicrosoftNetworkDownloader» en «All UsersApplication DataMicrosoftNetworkDownloader.old»
  6. Restart BITS.
  7. Restart CryptSvc.
  8. Restart wuauserv.

To run the batch file, copy the following script into notepad and save it in the Office as "UpdateFix.bat" to make it easy to find and delete when done. Right-click the batch file and select Execute as administrator. Restart Windows after the script completes successfully.

@ECHO OFF echo This script is intended to stop Windows Update being COMPLETELY and UTTERLY rubbish echo. PAUSE echo. attrib -h -r -s %windir%system32catroot2 attrib -h -r -s %windir%system32catroot2*.* net stop wuauserv net stop CryptSvc net stop BITS ren %windir%system32catroot2 catroot2.old ren %windir%SoftwareDistribution SoftwareDistribution.old ren "%ALLUSERSPROFILE%application dataMicrosoftNetworkdownloader" downloader.old net Start BITS net start CryptSvc net start wuauserv echo. echo Windows Update should now work properly. Thanks Microsoft. echo. PAUSE

The above script allows Windows to create new folders and update data to eliminate any file corruption or incompatibility.


Step 4: Identify Windows 10 update error codes and fix reported issues

If none of the above options solved your Windows update problem, it's time to crack the codes to find out the cause of the failure, hopefully! Most update problems return an error code that identifies the cause of the update failure. The table below provides the most common windows 10 update error codes and possible solutions to correct them.


ERROR CODE(S) MEANING AND SOLUTION
0x80073712 A file is damaged or missing required by Windows 10 update. «DISM.exe /Online /Cleanup-image /Restorehealth» without quotes to repair system files, then try to update the operating system again.
0x800F0923 A driver or program is not compatible with the improve (NOT updating) to Windows 10 from Windows 7, 8 or 8.1. Back up your drivers and programs to keep them, then uninstall the current graphics driver and let Windows switch to the default one. If that doesn't work, try uninstalling the other drivers. Also, make sure you have enough disk space for the upgrade.
0x80200056 The upgrade process was interrupted due to a manual reboot, accidental shutdown, or user logout. Just try updating again.
0x800F0922

Scenario #1: The PC could not connect to Windows Update servers. Disable the VPN (if applicable) and try installing it again. Otherwise, try updating again when your internet connection is stable and reliable.

Scenario #2: There is a lack of free space in the system reserved partition. Increase the partition size and try to update Windows again.

Error: We could not complete the updates. Discard changes. Do not turn off your computer.

Error: Failed to configure Windows Updates. Undo changes.

PC failed to update for unclassified or unknown issues. Any reason not listed in specific error categories will produce one of these generic error messages. Check the update history to find the update that failed and the specific error code that triggered the issue. Fix the problem, then try updating again.

Error: The update is not applicable to your computer. The Windows system does not have all the required updates installed to perform the OS upgrade. Run Windows Update to make sure all applicable updates are installed, then try upgrading again.
0xC1900208 - 0x4000C An incompatible app has blocked or interfered with the update process. Delete the app or program and try updating Windows 10 again.

0xC1900200 - 0x20008

0xC1900202 - 0x20008

The PC does not meet the minimum requirements for upgrading to Windows 10. Upgrade the PC hardware (if possible) or replace it.

0x80070070 – 0x50011

0x80070070 – 0x50012

0x80070070 – 0x60000

The PC does not have enough space to install the Windows 10 update. Free some space on the OS partition and try again.
0xc1900223 There is a problem with the download or installation files in the update. No action required; the system will try again later.
0xC1900107 A previous update is still being cleaned up, usually waiting for a reboot. Try restarting Windows, then try installing the new update again. If that fails, try using the Disk Cleanup utility, reboot, then try updating.
0x80300024 A specific disk operation is not supported by the current player. See detailed Windows 10 requirements to ensure that the disk (partition or volume) is capable of meeting all applicable requirements. Otherwise, replace the drive.
0x80070002 0x20009 Windows 10 update cannot find a specific file, whether due to access rights, conflicting applications, or other connected drives. Disable all firewalls and close running applications. If that doesn't work, try disconnecting all non-OS drives, restarting the device, and trying to update again.
0xC1900101 0x20017
0xC1900101 0x30017
A driver issue caused a problem while installing the update. Disconnect all unnecessary peripherals such as USB drives, cameras, etc. and disable all anti-malware and antivirus services.
0x8007042B 0x4000D Windows Update terminated unexpectedly due to an existing running process that interfered with operations. Perform a clean boot to eliminate any questionable processes and try updating again.
0x800700B7 0x2000a A security service, application, or process caused Windows Update to stop unexpectedly. Disable all security applications and services, then try to update again.
0xC1900101 - 0x20004 Upgrade from Windows 7 or 8/8.1 failed with an issue stating "Installation failed in safe_OS phase with an error during INSTALL_RECOVERY_ENVIRONMENT operation". The error is usually caused by a bios incompatibility or SATA configuration. Try updating your bios, removing any unnecessary SATA drives, unplugging any external USB drives, and disabling network devices in Windows 10 Device Manager (NOT right-clicking anywhere else).

Step 5: Use System Restore

If your computer still does not respond when installing updates, you can run a system restore. This will return your PC to an earlier point in time.

  1. To access System Restore, simply type “System Restore” in the search bar and select Create a restore point, which will take you to System Protection in the System Properties window.
  2. De System Restauration you can choose an appropriate point to return to.

Once you've rolled back to an earlier restore point, try installing updates again as normal.

Step 6: Use Windows 10 Recovery Tool

If your Windows 10 device is still not updating or is still stuck on updating, then you will need to boot into the Windows 10 recovery tool and repair the drive or revert to a previous restore point. If your device is not responding, you will need to download it using another one.

  1. If you haven't already, start by downloading the Windows Media Creation Tool, it's also used to restore/repair your existing Windows operating system.
  2. Next, plug in the USB drive with the recovery tool on it.
  3. Now restart your device and then click either F8, F10, F12, or Del to enter BIOS/UEFI, varies by manufacturer.
  4. Then search Boot ou Boot order and click on it. Some BIOS keep it under System.
  5. Then change the boot order so that the Windows Media Creation Tool starts first, usually you can just use the arrow keys to change the boot order.
  6. When the tool loads, select your language/preferences and click Next.
  7. Now select Fix your computer among the options.
  8. Next, start by trying to repair your disk with the sfc command, enter “sfc /scannow” without quotes and hit Enter in the command prompt.
  9. If that doesn't work, you'll need to use a previous restore point and revert to it. Windows creates them by default when you

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