A red card can be a DoorDash driver's most valuable asset. It allows Dash drivers (or “Dashers”) to pay for a customer's order when the restaurant or store is not on the DoorDash system and requires prepayment. In this way, it offers more choices to customers. Red cards are issued as part of the activation and welcome kits given to Dashers upon registration.
In this article, we'll cover how to register and get your red card, how to activate it, and other helpful red card tips.
How to Get a DoorDash Red Card
To receive a DoorDash Red Card, you must register as a DoorDash driver. Here are the conditions to join:
- You must be 18 years or older.
- You will need to have access to a car, bicycle or scooter.
- You will need to provide your driver's license and social security number (if you are based in the United States).
- You must consent to a background check.
Then to register:
- Navigate to the Dasher sign up website.
- Begin registration by entering your email address and phone number.
- Enter a name and password.
- Choose your type of vehicle. If you are using a car, you will be prompted to enter its details.
- Consent to a background check and motor vehicle check if you will be using one. It should only take a few minutes.
- Add your bank details for payment.
- Download the Dasher app.
- Once you have completed your first shift, the app will ask for your address to receive your welcome or activation kit.
The welcome kit includes your red card and a cooler bag. The Activation Kit includes the same and a “Getting Started Manual” as part of your orientation.
What can I do with a DoorDash red card?
Your red card can be used to make payments when prompted by the Dasher app. After accepting an order, your app will say either "Pay with Red Card" or "Place Order." It should only be used for DoorDash orders at the designated restaurant and time; the card will only be filled with the amount due. It is not intended to receive payments, tips or any other type of compensation from the driver.
How to Use the DoorDash Red Card
Dashers only need to use the red card when prompted by the app. Once the app says "Pay with Red Card", you will place the order and then go to the restaurant to pay for it.
DoorDash ensures the card is loaded with the correct amount for the order – including a small buffer amount just in case. When paying, choose "credit" as the payment method.
Red cards do not have a PIN code; therefore, debit card payment attempts will fail.
How to set up the red card
To set up your red card on an iOS device:
- Launch the Dasher app.
- Tap "Account".
- At the top of the page, tap the red-colored link that says "Did DoorDash give you a credit card?" »
- Next, enter your Delight number and the last four digits of the long number at the top.
To set up your red card on an Android device:
- Launch the Dasher app.
- At the top left, tap the Menu icon.
- Select "Red Card" from the drop-down list.
- Next, enter your Delight number and the last four digits of the long number at the top.
How to get a new red card issued
If you need to replace your red card, here's how to arrange for a new one to be delivered by post:
- Navigate to the DoorDash Store and click on the Dasher gear icon.
- Towards the bottom of the page, select the red map in your area.
- Choose your preferred delivery method, quantity, then "Add to Cart".
Additional FAQs
Can I DoorDash without my red card?
Yes, you can work without a red card. You will only receive deliveries that do not require prepayment.
Does DoorDash automatically issue a red card?
Yes, you will receive a red card as part of your welcome or activation kit when you register.
How do I report my red card as lost?
To report your missing red card via the app on an iOS device:
1. Launch the Dasher app.
2. In the bottom bar, click on “Account”.
3. Tap the “Lost your Red Card?…” link at the top of the screen, this removes your association with the card from your Dasher account.
4. Tap "Yes, it's lost".
To report your missing red card from your Android device:
1. Launch the Dasher app.
2. At the top left, click on “Menu”.
3. Under "Account", click on "Red card".
4. On the next screen, tap "Mark as lost".
What should I do if my red card is refused?
Consider the following tips if a red card payment is declined:
· The majority of orders do not require pre-payment. Verify that the Dasher app prompts you to use your red card as payment. If so, let the seller know that you are paying by credit card.
· Try logging out of your account and uninstalling the app. Wait at least three minutes before trying to reinstall the app, then try again.
If the problem persists, try self-help:
1. Open the app, then at the top right, on iOS, tap "Help" or "?" on Android.
2. Choose “Red Card Refused” and follow the instructions.
If self-help does not resolve the issue, you can try contacting DoorDash Support:
1. Open the app, then at the top right, on iOS, tap "Help" or "?" on Android.
2. Click on “Start chat”.
Make a dash for your red card
Red Cards potentially save DoorDash drivers big bucks because customers can order wherever they want. It also makes it easier to transact with businesses that aren't on the DoorDash system, creating more options for the customer.
You can still work without a red card, although you will be limited to orders that do not require prepayment. DoorDash provides its drivers with a red card as part of the welcome and activation kits upon registration, and replacing a lost card is made easy through the app.
Are you interested in becoming a Dasher? Have you ever worked in the food delivery industry? Let us know in the comments section below.
