How to get a refund from Uber

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Bernard Perron
@bernardperron
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Whether there was a problem with your ride, your delivery order was late, or you had a problem with the Uber pass, there are times when you want to ask Uber for your money. But how to make such a request?

If you want to know how to get a refund from Uber, look no further. This article explains everything you need to know about Uber's refund policy and the conditions under which you will be eligible for a refund.



How to get a refund for an Uber ride

You can request a refund for an Uber ride using your mobile app or by visiting the website. It is important to note that there is no guarantee that you will receive the refund. You can only contact Uber, describe the circumstances, and wait for them to review your request and notify you of their decision. Depending on the circumstances, Uber will decide whether your request will be accepted or denied.

It is also important to mention that you should request a refund as soon as possible after the incident. If you wait to apply, the option may disappear and you won't be able to do anything about the rate after that. That's why it's essential to review the receipts for each trip and make sure everything is in order.

If you're using the mobile app to request a refund, follow these steps:

  1. Open the Uber app. Log in to your account if you haven't already.
  2. Tap the three lines in the upper left corner to access the menu.
  3. Tap on “Your trips”. Make sure "Past" is selected at the top.
  4. Tap the trip for which you want to request a refund.
  5. Tap "I want a refund".
  6. Choose from a list of potential issues such as "My driver was rude", "Dispute my cancellation charges", "I have additional charges for this trip", etc. If you don't see an issue that describes your situation, tap "I had a different issue with my charge." »
  7. See the refund policy for the selected issue.
  8. Fill in the form. Depending on the issue, you may need to provide more travel details. Try to be concise and thorough.
  9. When you're done, tap "Send."

If you want to request a refund through the website, follow these instructions:



  1. Open your browser and go to Uber website.
  2. Tap "Sign in" on the right and enter your email address or phone number.
  3. Select the "For Riders" tab on the left side.
  4. Press the drop-down list to select the date of the trip in question.
  5. Tap "I want a refund" on the right side.
  6. Choose an option that best describes your situation.
  7. Provide more details about the issue if prompted. Be polite and give as much information as possible.
  8. When you're done, tap "Send."

Uber will review your request and respond to you using the email address you provided. The response usually takes between 24 hours and a week.

How to get a refund from Uber Eats

If you used Uber Eats to order food and something went wrong, you can also request a refund. You can do this through the mobile app or the website.

If you ordered food from a restaurant but want to cancel it and are using the mobile app, follow the steps below:

  1. Open the Uber Eats app and sign in.
  2. Tap "Orders" at the bottom.
  3. Tap “Coming Soon”.
  4. Tap the order you want to cancel.
  5. Tap "Cancel Order".
  6. Provide more details about why you are canceling. Tap "Done".

You can also cancel an upcoming order using the Uber app:



  1. Open the Uber app.
  2. Tap "Order Food".
  3. Tap your profile picture in the top right corner.
  4. Tap on “Orders”.
  5. Select the order you wish to cancel and press "Cancel Order".

Canceling an order and obtaining a refund is only possible if the restaurant has not yet received it. That's why you have to be quick if you want a refund.

But what if you received an order and noticed that some items are missing, or you received the wrong order? In this case, use Uber's website to request a refund:

  1. Open your browser and go to Uber website.
  2. Sign in using your email or phone number.
  3. Provide more details about your issue. Attach photos of the order you received and explain the situation in detail.
  4. When you're done, tap "Send."

How to get a refund with Uber Pass

Uber Pass is a great way to save on rides and Uber Eats. If you accidentally subscribed or Uber charged you even after you unsubscribed, here's how to request a refund:

  1. Open the Uber app on your phone/tablet.
  2. Tap "Account".
  3. Press "Help".
  4. Tap "Uber Pass".
  5. Tap "How do I cancel my subscription?" »
  6. Tap "Chat with us".
  7. Provide details of your issue to the customer support chat.

By Uber, you must contact us about any unauthorized charge within 60 days.



If you canceled your subscription but still received a charge, make sure you canceled your subscription at least 48 hours before the charge occurred. If not, you probably won't be able to get a refund.

Additional FAQs

How do I contact Uber customer service?

You can contact Uber in several ways.

One way to contact Uber is through the app. In-app support lets you get help with any issues you may have. If you're new to Uber and looking for details on using the app, ordering rides, paying, and more, the "Help" section has all the information you need.

Here's how to access the "Help" section in the app:

1. Open the Uber app.

2. Tap the three lines in the upper left corner.

3. Press "Help".

4. Pick a topic you want to learn more about, like “Travel Issues and Refunds,” “Account and Payment Options,” “Uber Pass,” etc. If you want to learn more about the service, tap "A guide to Uber." Use the relevant sections to report any potential issues.

Another way to contact Uber customer service is to call them. A 24/7 helpline is available to all Uber users.

You can also call customer service using the app:

1. Open the Uber app.

2. Tap the three lines in the upper left corner.

3. Press "Help".

4. Tap "Call Support".

You will be automatically connected to support.

Uber also offers online support. Help topics provide information on everything you need to know about Uber and how to use it. Along with this, you can contact customer support in this section, request refunds, file complaints, etc.

How long does it take for Uber to refund?

There is no exact answer to this question. In some cases, the refund process takes between 1 and 5 business days. Sometimes it can last several weeks or even months.

Uber's customer support team usually gets back to you within 24 hours, but that doesn't mean you'll get your money back right away. Depending on the problem you encountered, the process can be quite long. When you will receive your refund also depends on your bank.

You can positively influence this process when you request a refund. Try to include as many details as possible – provide photos or other evidence that proves your eligibility. Thus, the customer service will have all the necessary information, which will allow them to work faster. It's also important to keep a polite tone and communicate the situation clearly and respectfully.

Another crucial factor to consider is time. If you're asking for a refund for a trip or order made months ago, you probably won't receive it. The same goes for submitting unclear and vague reports that do not contain enough information.

Uber is great

If you consider yourself eligible for a refund from Uber, there are many ways to contact their customer service. Whether it's a ride, Uber Eats, or an Uber Pass, claiming a refund can be done in a few steps, but keep in mind there's no guarantee you'll will receive it. Be patient, thorough, and concise when requesting a refund, and Uber Customer Service will get back to you as soon as possible.

We hope this article has shown you how to get a refund from Uber. Additionally, we hope you have a better understanding of Uber's refund process and ways to contact customer service.

Have you ever requested a refund from Uber? Did you use any of the options mentioned above? Tell us in the comments section below.

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