The Amazon Echo is everywhere and it comes in several iterations; from the OG Echo to the Echo Dot, from the Echo 2 to the Echo Plus, and even the Echo Show, there's something for everyone.
There's no doubt that Amazon's Alexa-powered smart home device is having a little time. Chances are you already have at least one of these devices in your home and it's no surprise to learn that Wi-Fi issues are among the top issues Amazon Echo owners have to deal with. .
Luckily, there is a solution, which is why we've put together a guide to fixing Wi-Fi issues with your Amazon Echo device.
Amazon Echo Wi-Fi Setup: How to Setup an Amazon Echo
Most connection issues start with setup. A device that was not properly configured or failed to connect at first can cause problems. First, we'll walk you through the steps to start using your Echo device.
- Plug in your Echo using its power cable. The ring light will turn blue and start spinning to let you know it's on. In about a minute, that blue light will turn orange, signaling that the speaker is in setup mode and Alexa will welcome you to Amazon Echo. If the amber light does not appear, proceed to step 4.
- Download the Amazon Alexa app on iOS or Android. You can also access the application from a browser.
- The setup process should start automatically and you will be prompted to sign in with your Amazon account email and password.
- If setup doesn't start automatically or the orange light doesn't appear when you first turn on your Amazon Echo, go to the Alexa app and tap More > Add device.
- Now select Amazon Echo and choose Echo, Echo Dot, Echo Plus and more.
- Follow the on-screen setup instructions.
- The next step is to connect the app to your Echo and connect your Echo to your Wi-Fi network. On the Start Echo Setup click on the screen Connect to Wi-Fi. The orange ring should now appear on your device. If the amber light still does not appear, go to step 11.
- Close the app, open Parameters, and go to Wi-Fi. If the phone has recognized your Amazon Echo device, you will see a Wi-Fi network with a name that begins: Amazon-XXX. It may take up to a minute to appear on the list.
- Selecting this Wi-Fi network will remove your phone from your primary Wi-Fi network and connect it directly to Amazon Echo.
- Once connected, you will be prompted to connect the Echo to your primary Wi-Fi network. Enter your Wi-Fi password when prompted and Echo will join the network.
- From then on, any Echo device on the same network can communicate with each other and with the Amazon Alexa app.
- The orange light still does not appear? Press and hold the Action button for five seconds and return to step 7.
You'll need to repeat this process for each Amazon Echo and Echo Dot you connect to your network.
How to Use an Amazon Echo
To get started with your Amazon Echo, it helps to know what the individual buttons and lights mean.
The majority of Amazon Echo devices are controlled in the same way (with the addition of a touchscreen on the Echo Show) and each model comes with an action button, volume controls, light ring and a microphone mute option.
The Action button, which you'll need to use when setting up and troubleshooting, is the button with a single white dot in the center. You can use this button to turn off the alarm and timer as well as wake up Echo.
The Volume controls are either represented by plus and minus buttons or via a ring on the Amazon Echo (known as the first generation Amazon Echo) and Echo Plus. On the latter, you can increase the volume by turning the volume ring clockwise.
The button to mute the microphone, which stops Alexa from listening to you, is represented by a microphone with a line through it. When turned off, the light ring will turn red. Press it again to unmute the microphone.
To start using your Amazon Echo, after setup, simply say "Alexa" followed by your question or command. If it has recognized your voice, the light will turn blue to indicate that it is listening.
The Amazon Echo and Echo Dot don't do much on their own – or they certainly aren't as useful without enabling Alexa Skills – which brings us to our next tutorial.
Amazon Echo setup issues
Alexa generally works great, but if you're having trouble, this section is for you!
My Amazon Echo won't connect to Wi-Fi
Amazon Echo devices can only connect to dual-band (2,4GHz/5GHz) Wi-Fi networks that use the 802.11a/b/g/n standard. Your home Wi-Fi network will run these bands/standard, but peer-to-peer networks or access points, for example, will not.
Test your Wi-Fi network and security
Connection problems have two possible roots. It's either your Echo device or your internet (most likely router). Let's take a moment to go over some of the first steps in troubleshooting your Echo.
- If you are unable to connect your Amazon Echo to your Wi-Fi network, turn off the device at the outlet, wait 10 seconds, and repeat the setup process above.
- Make sure you know your network password – this is the password needed to access your Wi-Fi network and is usually found somewhere on your router. This password is not your Amazon account password.
- Make sure that other devices, such as your phone or smart TV, are connected to Wi-Fi. If not, it may indicate that your Wi-Fi is not working rather than your Amazon Echo .
- If your primary Wi-Fi network isn't working, restart the router by turning it off at the outlet. If it still doesn't work, you may need to update your router or modem firmware and the instructions will depend on your router. You can also contact your internet service provider.
- If you previously saved your Wi-Fi password to Amazon, but recently changed the password, you will need to re-enter your new password to reconnect Amazon Echo to your network.
- By default, your router can use both WPA + WPA2 for security. To resolve connection issues, switch the router's security type to WPA or WPA2 only. If the router also has an option to set the encryption type, it is recommended to set it only to AES.
Reduce your Wi-Fi clutter
If you have multiple phones, tablets, Amazon Echo, smart devices, TVs, and computers on your Wi-Fi network, or if you download or stream apps and content, you may find that your Wi-Fi is struggling to keep up.
- Turn off devices you're not using to free up bandwidth.
- Move your Amazon Echo closer to your router.
- Keep the Amazon Echo away from possible interference, such as microwaves or baby monitors.
You can also connect to your router's 5 GHz Wi-Fi frequency band whenever possible. Many devices automatically connect to the 2,4 GHz band, which can leave this band a little congested.
Reset Amazon Echo
If that doesn't fix the problem, you can also reset your devices and start fresh. To reset your Echo device:
- Find a paperclip, earring, or the SIM card tool found with newer phones to press and hold the Reset button on the Echo device on the base of your device. Your Echo's light ring will turn orange, then blue.
- Wait for the light ring to turn off and on again.
- The light ring should turn orange and your device will enter setup mode. You can try repeating the following steps at the top of this article.
Frequently Asked Questions
For the most part, technical issues with an Echo device are rare. But when they do happen, there's a lot to know. We get a lot of questions about Echo devices and we'll cover the answers in this section.
Why won't my Echo connect to Wi-Fi?
We actually have an article here to help you fix your Wi-Fi Alexa issues. To get started, make sure your phone (or tablet) is connected to the correct Wi-Fi network.
Then try restarting your router or Echo device. You may need to do a factory reset and start over if the connection issues persist.
What can I do if I can't get my Echo to work?
If you've completed the setup tutorial and followed the appropriate troubleshooting steps, it might be time to contact Amazon Support. You may have a faulty device or something specific to your network preventing a successful setup.
Now that you know how to set up your Amazon Echo and fix common issues, you're good to go. Considering the abundance of Amazon devices, you can easily find plenty of documentations on how to fix most of the issues that may arise.
Share your thoughts and experiences with Amazon Echo below.