Any player will find the ability to check their expense records helpful in making financial decisions. As the PS4 allows users to review what they have purchased, anyone can find out if a transaction was successful or not. However, not everyone knows where the option is.
The PS4 itself allows you to view your purchase history by default. You can find the option in a less accessible menu, but it's easy to find once you know where to look. Read on for all the details.
How to View Purchase History on a PS4
Your PS4's Settings menu contains all the relevant menus for adjusting settings, but you can also use it to access your purchase history. Here's how:
- On your PS4, go to the Settings menu.
- Scroll down and select "Account Management".
- Then select "Account Information".
- Go to “Wallet”.
- Choose "Transaction History" from the list of options.
- Use your controller to specify a range of transaction dates.
- Confirm your choice.
- Start browsing your transactions.
Although you can see a list of transactions dating back months and years, you can also select each one for the details. You can find the following information for each transaction:
- Transaction number
- The account that made the purchase
- The date you made the purchase
- The description of the operation
- How much money was sent?
- Transaction Type
These transactions can be useful when you are asked to show proof of purchase. If you purchased from PlayStation Store, you are not purchasing a physical copy or pack. You are buying digital information.
That's why having access to your proof of purchase is essential. If you can prove that you purchased a specific game or downloadable content, you'll be clear. Additionally, some game publishers will require transaction confirmations for the games you are requesting a refund for.
Process unauthorized transactions
Sometimes you can accidentally give someone else access to your PSN account. Hackers can also use their tools and abuse your account. In these cases, you may find out when you see a payment you don't remember making.
We ask that you reset your account passwords and contact PlayStation Support if you believe you may be dealing with unauthorized transactions. They must be able to understand your situation.
You may also find an unauthorized payment to PlayStation when you check your bank statement. Instead of just contacting PlayStation Support, you need to contact your card provider. Report that there has been unwanted use of your card details.
Occasionally, you may be charged recurring subscription fees. The only way to get a refund is to contact customer service. You will also need to provide the following information:
- Online PSN ID
- Your email address
- The name of the purchase you want to be refunded
All refund requests take up to 72 hours to be verified and processed, but it rarely reaches that time.
In the case of a game, you can request a refund as long as it is not downloaded. If you have already started downloading the game, any refund request you make will be denied. Customer Service will also inform you of this decision.
Purchases you make outside of PlayStation Store, such as discount codes or specific games, do not appear in your transaction history. They cannot be refunded.
An unlikely but possible unauthorized transaction is when your child uses an adult account and spends money using your payment information. This act is also a violation of PlayStation's Terms of Service. Child users must have a child account, which by default has a spending limit of zero.
If you find that your child is making unauthorized payments using your details, your only solution is to contact customer service. They will make the affected account a child account. However, the terms are not explicit as to whether these payments will be refunded.
In any case, you should check your transaction history frequently to avoid any unpleasant surprises.
Additional FAQs
Can you refund PS4 purchases?
Yes, you can refund your PS4 purchases within 14 days of the sale. The content you can refund includes:
• Complete games
• Downloadable content
• In-Game Items
• Seasonal subscriptions
However, all of these must be purchased through the PlayStation Store. In the case of full games, you cannot get a refund if it is still downloading or has been completely downloaded.
How do I check my PSN subscriptions?
Your PSN subscription allows you to play games online. You can check it by following these steps:
1. Go to the Settings menu.
2. Select “Account Management”.
3. Head to “Account Information”.
4. This time navigate to "PlayStation Subscriptions".
5. Select the subscription you want to check.
You can check the renewal date for each subscription and even turn auto-renewal on or off.
How do I cancel a PSN subscription?
Canceling your PSN subscription is as easy as turning off the auto-renewal feature. Although you can still use the PSN for the remainder of the paid term, it will eventually run out. The cancellation will take effect when your next payment is due.
Make sure everything
With the ability to check your PS4 purchase history, you can prove your refund request is justified. PlayStation will be happy to refund you in this case, especially if you comply with all the terms and conditions. Be sure to check it often and report any unauthorized payments.
Do you check your transaction history? What do you think of PSN's refund policy? Let us know in the comments section below.
