Netflix is one of the most popular streaming platforms in the world. Unfortunately, that makes it a tempting target for hackers who want to enjoy movies and TV shows while letting someone else foot the bill.
Sometimes hackers just change the password, but nothing else, and other times they change nothing at all (hoping to fly under the radar). But, it is more common for a hacker to change the email address associated with the account so that they can take everything back.
Whatever the method, there are ways to deal with a hacker attack. In this article, we'll show you what to do if your Netflix account is hacked and how to recover it.
How do you know if your Netflix account has been hacked?
Hackers use a wide range of methods to gain access to someone's Netflix account.
In some cases, hackers will gain access to your account and leave your credentials alone in hopes that they can continue using your account without your knowledge. In this situation, it is important to keep an eye out for strange viewing activity on your Netflix account.
In other cases, hackers can change your login email and password to prevent you from accessing the account altogether. In such situations, you will need to contact Netflix to regain control of your account.
Let's see how you can tell if your account has been hacked and how to recover your account.
Strange account activity
The easiest way to find out if someone has used your account is to check the Recently Watched tab on Netflix. If you see a movie or TV show there that you haven't watched recently, chances are your account is being used by someone else.
In this case, you should change your password immediately to ensure that the damage does not worsen and to prevent the hacker from using your account again.
Here's how to make sure suspicious activity has taken place on your Netflix account:
- Log in to your Netflix account and select Account.
- Click on Activity display to see all the activity that has taken place on your account. The hacker can delete recent activity, so if you're still not sure what happened, move on to the next step.
- Click on Recent streaming activity on the device to see the locations your account was logged in from.
- Check if there are any unknown connections from other countries or regions.
- If you see a connection you weren't aware of, your account may have been hacked. Come back to Parameters and select Sign out of all devices.
This will disconnect your account from all devices, including those used by the hacker. Now that you've made sure you're the only person using the account, it's time to change your password to make sure the hacker doesn't log back in.
Changing your password from mobile devices:
- Log in to your Netflix account using any device.
- Select Suite in the lower right corner of the screen.
- Go to App settings and scroll until you find your email address in the action section.
- Tap on it and you can change your password.
- Enable two-step authentication for your Gmail address (if that's the email client you're using). Thus, you will have to validate each connection by clicking on a link that you will receive in your e-mail. Although it may seem like a nuisance, prevention is better than cure.
Changing your password from a computer:
- Log in to your Netflix account.
- Hover over your profile icon in the upper right corner and select Account in the drop-down menu.
- Click on Change Password. You will find it at the top right of the Account page under Membership and billing.
- On the next page, enter your current password in the first field and your new password in the other two.
- Optionally, you can check the box next to Require all devices to reconnect with a new password. This will automatically disconnect all your connected devices from Netflix.
- Click on save to save your new password.
Now your account should be safe as the hacker should not be able to log in again.
What if my Netflix account has been hacked and my email has been changed?
Of course, if the person who hacked your account decides to change your login credentials, you won't be able to launch them through your account settings. You can report the issue to Netflix through their support center, users often get great help doing this.
If this happens, you are now locked out of your Netflix account. If the hacker went the extra mile to change all of your information, including your credit card number, you'll have a hard time proving you're the original owner of the account.
From what we've learned from users who've had this issue, you shouldn't expect to get your stolen account back. Netflix won't be able to verify your original information, and there's no other way to prove the account belonged to you in the first place.
The best outcome is that the stolen account is deleted. That means you'll have to create a new one to get back to watching your favorite TV shows. It's all in the hands of the customer support team and how they handle the issue.
Keep your account safe
The best way to ensure that no one else takes over your Netflix account is to make it as secure as possible from day one. This means that you must create a password containing numbers, upper and lower case letters, and even a few symbols.
Beware of communications sent to you by Netflix. It is not uncommon for hackers and scammers to send phishing emails to Netflix users to obtain private information. These emails ask users to verify their payment information and login credentials. Some scammers go so far as to provide a realistic link to a website to trick their prey into confiscating private information. Protecting your account means making sure you don't give out information to access it.
Another common way for hackers to gain access to your Netflix account is through web browsers that lack anti-malware. Not only is this a problem for your entertainment, but it's also a problem for other accounts.
If your account is hacked after all of this, at least you will know that the hackers had to do a lot of extra work. Most of them will give up and go in search of an easier target.
Frequently Asked Questions
Netflix security is a big deal these days. That's why we've included this section to answer more of your questions.
How do I change my payment information if I can't log in?
Suppose you are one of the unfortunate few who cannot login to your account and cannot recover your account. If your payment information is still connected, you will continue to see monthly charges taken each month until the account is terminated.
If Netflix isn't helping you, your first stop should be your financial institution. Most banks, credit card companies, and especially PayPal should give you the option to stop payments.
Although some banks charge a fee for this, it is important to secure your payment method.
Why would someone hack my Netflix account?
If it was your friend who accessed your account, the answer to this question is simple: they want to watch Netflix for free. But suppose it's someone you don't know. Why on earth would a random person (maybe in another country) want your Netflix account? Even the highest tier plan only costs $15/month.
Well, some people make a profit by selling your account information on the dark web. Others may discover that you are using the same login details for other more serious accounts (like bank accounts, social networks, etc.).
Finally, some people may want to watch US content in other countries. Whatever the reason, take the necessary precautions to protect your account (use a different password, check your emails) so that you don't become one of the hacker's next victims.
How do hackers gain access to my account?
A hacker can gain access to your account in several ways. On the one hand, phishing emails are a tool often used by intruders. By sending an official-looking email that you are sure to reply to, the hackers have effectively obtained your username and password. Often, this email will direct you to a webpage that asks you to log into your Netflix account. It is best to avoid logging into your Netflix account anywhere other than the official app or website.
Then the hackers may have gained access to another of your accounts. This is why those of us who know the industry often advise people to use different passwords for each account. If someone accesses your email, they will also have access to other accounts.
Can I call Netflix and ask someone for help?
Yes! You can fill out a form, chat with a live agent, or call an agent to help you recover your account.