Prime Video Not Working – How To Fix

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Matthew M. White
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Like any streaming service, you may experience technical issues with Amazon Prime. These can range from visual issues, performance issues, to the service not working at all.

Luckily, there are plenty of solutions you can try to fix the problem. In this article, we will show you some tips and tricks to deploy if Prime Video is not working.

Prime Video not working on a Firestick

If Prime Video has stopped working through your Firestick, you can try restarting Firestick, updating the Prime Video app, or clearing Firestick cache. Follow these steps to do so:



Restart your Firestick

You can restart your Firestick in two ways:

  1. On the Firestick remote, long-press the “Select” and “Play/Pause” buttons together.
  2. Alternatively, you can reboot through your home screen. Select "Settings", "Device", then "Restart".

Once the restart is complete, try opening the Prime Video app to see if the issue is resolved.

Update the Prime Video app

To update the app:

  1. Locate the Prime Video app, then tap the "Menu" button. The menu will appear in the lower right corner of your screen.
  2. To access the detail page, choose "More Information".
  3. There will be an "Update" button if an update is available.
  4. Click it to update to the latest version of Prime Video.

Vider Firestick caches

To clear temporary app data and cache from your Firestick:


  1. On your Firestick, go to "Settings".
  2. Choose “Apps”.
  3. Via "Manage installed apps", choose the Prime Video app.
  4. Select “Clear cache” then “Clear data”.

Prime Video not working on Samsung TV

If you are having issues with Amazon Prime Video through your Samsung TV. Try restarting your TV, checking for software updates, or freeing up bandwidth:


Restart your TV

To restart your Samsung TV:

  1. Long press the power button for about five seconds on your remote until your TV restarts.
  2. Launch the Prime Video app to see if that fixed the issue. If not, try unplugging the TV from the power source.
  3. Press and release the power button on your TV.
  4. After two minutes, reconnect the power cable.

Check for TV software updates

There could be a problem with the Samsung software. The process for checking for updates can vary, but the general steps are as follows:

  1. Go to “Settings” then “Support”.
  2. Choose “Software Update” then “Update”.
  3. All new updates will be downloaded and installed on your TV. Leave your TV on while the update takes a few minutes.

Check active VPNs or downloads

Prime Video requires a good internet connection to work well. If bandwidth-intensive activity occurs on your network when you try to use the app, it may cause performance issues. Make sure no one is downloading large files, games, or streaming. If you are using a VPN, try disabling it, as this can also cause issues.


Prime Video not working on Apple TV

Your issues with Prime Video through your Apple TV may be due to the app needing to be updated or another issue with your Apple TV software. Try the following fixes to resolve the issue:

Update the Prime Video app

Running an outdated version of Prime Video can cause issues. To check for app updates, the steps may vary. However, in general, they are:


  1. Go to the app store and open it on your Apple TV.
  2. Find the "Amazon Prime Video" app and select it.
  3. Click the "Install" button and "Update" will appear if an update is available.
  4. Click on it, then wait for the update to complete.

Reset your Apple TV

Resetting your Apple TV to its original factory settings is a surefire way to fix any software issues. Again, the steps may vary slightly, but here's how to reset your Apple TV:

  1. From the main menu, navigate to "Settings".
  2. Choose "System".
  3. Select the “Reset” option, then go to “Restore”.

Wait for your Apple TV to be restored to factory settings.

Prime Video not working on Android TV

If the app isn't working as expected through your Android TV, try checking your internet connection or checking for updates:

Make sure your network is up and running

Your Internet connection must be at least:

  • 900 Kbits/sec for standard definition (SD)
  • Mbits/sec for high definition (HD) videos

Try placing your router closer to your TV if you're accessing it over Wi-Fi. Follow these steps to check your connection:



  1. Disconnect your router or modem and your TV.
  2. Wait about a minute.
  3. Reconnect everything.

Now reconnect to the internet and see if the issue with the Prime Video app has been resolved.

Check for a Prime Video app update

The Prime Video app may not have been updated. You can set your TV to automatically update all apps. In the meantime, follow these steps to manually update the Prime Video app:

  1. Launch “App Store” on your TV.
  2. Find the “Prime Video” app and open the “Details Page”.
  3. If an update is available, the "Update" option will appear. Click on it and wait for the update to complete.

Check for TV software updates

Generally, to update the software on your Android TV, the steps are as follows:

  1. Go to “Settings” then “All Settings/Support”.
  2. Choose "Software Update".
  3. If available, select “Network”.
  4. Select "Yes" or "OK" to install the "Update".

Prime Video not working on PC

If you can't access the Prime Video app through your computer, you can try disabling your VPN or any third-party apps or restarting the browser:

Disable VPN and third-party apps

Unfortunately, the Amazon Prime Video app doesn't always work well with VPNs. If your VPN is connected, try disconnecting it and then restarting the app.

If you're not using a VPN, disable third-party apps like ad blocker and anti-virus software. Apps like these can conflict with Prime Video and cause issues.

Restart your browser

First, make sure everything is fine with your Amazon Prime Video account:

  1. Go to Amazon and log into your account.
  2. Go to your "Account" page to verify that your account is active.

Then try:

  • Make sure the latest browser version is installed
  • Restart your PC, then open a new browser to access Prime Video
  • Or try to access using another browser

Recover your Prime video service

The Amazon Prime Video app offers a relatively stable streaming service. However, viewers can run into issues when something goes wrong with their setup. When these problems occur, there are several common solutions you can try. Things like making sure your network connection is stable and that the Prime Video app and TV software are up to date can often fix the problem. Also, don't forget a good old restart of the device or browser to clear any conflicts.

Do you have a favorite Amazon Prime Video original show that you enjoy watching? If so, tell us about it in the comments section below.

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