Like any streaming service, you may experience technical issues with Amazon Prime. These can range from visual issues, performance issues, to the service not working at all.
Luckily, there are plenty of solutions you can try to fix the problem. In this article, we will show you some tips and tricks to deploy if Prime Video is not working.
Prime Video not working on a Firestick
If Prime Video has stopped working through your Firestick, you can try restarting Firestick, updating the Prime Video app, or clearing Firestick cache. Follow these steps to do so:
Restart your Firestick
You can restart your Firestick in two ways:
- On the Firestick remote, long-press the āSelectā and āPlay/Pauseā buttons together.
- Alternatively, you can reboot through your home screen. Select "Settings", "Device", then "Restart".
Once the restart is complete, try opening the Prime Video app to see if the issue is resolved.
Update the Prime Video app
To update the app:
- Locate the Prime Video app, then tap the "Menu" button. The menu will appear in the lower right corner of your screen.
- To access the detail page, choose "More Information".
- There will be an "Update" button if an update is available.
- Click it to update to the latest version of Prime Video.
Vider Firestick caches
To clear temporary app data and cache from your Firestick:
- On your Firestick, go to "Settings".
- Choose āAppsā.
- Via "Manage installed apps", choose the Prime Video app.
- Select āClear cacheā then āClear dataā.
Prime Video not working on Samsung TV
If you are having issues with Amazon Prime Video through your Samsung TV. Try restarting your TV, checking for software updates, or freeing up bandwidth:
Restart your TV
To restart your Samsung TV:
- Long press the power button for about five seconds on your remote until your TV restarts.
- Launch the Prime Video app to see if that fixed the issue. If not, try unplugging the TV from the power source.
- Press and release the power button on your TV.
- After two minutes, reconnect the power cable.
Check for TV software updates
There could be a problem with the Samsung software. The process for checking for updates can vary, but the general steps are as follows:
- Go to āSettingsā then āSupportā.
- Choose āSoftware Updateā then āUpdateā.
- All new updates will be downloaded and installed on your TV. Leave your TV on while the update takes a few minutes.
Check active VPNs or downloads
Prime Video requires a good internet connection to work well. If bandwidth-intensive activity occurs on your network when you try to use the app, it may cause performance issues. Make sure no one is downloading large files, games, or streaming. If you are using a VPN, try disabling it, as this can also cause issues.
Prime Video not working on Apple TV
Your issues with Prime Video through your Apple TV may be due to the app needing to be updated or another issue with your Apple TV software. Try the following fixes to resolve the issue:
Update the Prime Video app
Running an outdated version of Prime Video can cause issues. To check for app updates, the steps may vary. However, in general, they are:
- Go to the app store and open it on your Apple TV.
- Find the "Amazon Prime Video" app and select it.
- Click the "Install" button and "Update" will appear if an update is available.
- Click on it, then wait for the update to complete.
Reset your Apple TV
Resetting your Apple TV to its original factory settings is a surefire way to fix any software issues. Again, the steps may vary slightly, but here's how to reset your Apple TV:
- From the main menu, navigate to "Settings".
- Choose "System".
- Select the āResetā option, then go to āRestoreā.
Wait for your Apple TV to be restored to factory settings.
Prime Video not working on Android TV
If the app isn't working as expected through your Android TV, try checking your internet connection or checking for updates:
Make sure your network is up and running
Your Internet connection must be at least:
- 900 Kbits/sec for standard definition (SD)
- Mbits/sec for high definition (HD) videos
Try placing your router closer to your TV if you're accessing it over Wi-Fi. Follow these steps to check your connection:
- Disconnect your router or modem and your TV.
- Wait about a minute.
- Reconnect everything.
Now reconnect to the internet and see if the issue with the Prime Video app has been resolved.
Check for a Prime Video app update
The Prime Video app may not have been updated. You can set your TV to automatically update all apps. In the meantime, follow these steps to manually update the Prime Video app:
- Launch āApp Storeā on your TV.
- Find the āPrime Videoā app and open the āDetails Pageā.
- If an update is available, the "Update" option will appear. Click on it and wait for the update to complete.
Check for TV software updates
Generally, to update the software on your Android TV, the steps are as follows:
- Go to āSettingsā then āAll Settings/Supportā.
- Choose "Software Update".
- If available, select āNetworkā.
- Select "Yes" or "OK" to install the "Update".
Prime Video not working on PC
If you can't access the Prime Video app through your computer, you can try disabling your VPN or any third-party apps or restarting the browser:
Disable VPN and third-party apps
Unfortunately, the Amazon Prime Video app doesn't always work well with VPNs. If your VPN is connected, try disconnecting it and then restarting the app.
If you're not using a VPN, disable third-party apps like ad blocker and anti-virus software. Apps like these can conflict with Prime Video and cause issues.
Restart your browser
First, make sure everything is fine with your Amazon Prime Video account:
- Go to Amazon and log into your account.
- Go to your "Account" page to verify that your account is active.
Then try:
- Make sure the latest browser version is installed
- Restart your PC, then open a new browser to access Prime Video
- Or try to access using another browser
Recover your Prime video service
The Amazon Prime Video app offers a relatively stable streaming service. However, viewers can run into issues when something goes wrong with their setup. When these problems occur, there are several common solutions you can try. Things like making sure your network connection is stable and that the Prime Video app and TV software are up to date can often fix the problem. Also, don't forget a good old restart of the device or browser to clear any conflicts.
Do you have a favorite Amazon Prime Video original show that you enjoy watching? If so, tell us about it in the comments section below.