Opening Snapchat and finding that you need to log back in can quickly become frustrating, but it could also indicate serious issues with the app.
By default, once you log into your Snapchat app, you should stay logged in until you manually log out. If Snapchat keeps logging you out automatically, that's a sign that something is wrong.
Luckily, you don't have to worry right away, as most of these issues are resolved once you find the cause. This article explains the most common causes and solutions for repeated disconnections from Snapchat.
Reason #1: Background Updates and Refresh
Snapchat sometimes logs you out due to its "Background App Refresh" feature. This scenario occurs when the application receives an important update. The app asks you to sign in again, then you're good to go.
Anyway, sometimes a problem can arise when a background refresh process keeps repeating itself. Every time you close the app, the system forces the background refresh, logging you out each time.
To see if the Snapchat background app refresh is causing your repeated disconnection problem, try disabling the setting. Here's how.
How to Disable Snapchat Background Refresh on iPhone
- Open iOS " Settings " (gear icon) in the apps menu on your iPhone.
- Select "General" in the "Settings" menu.
- Press “Refresh the App in the background. »
- Scroll down and find Snapchat in the list. Press the " to fall over " bar to disable the background app refresh feature for the app. You can also disable the feature for all listed apps by tapping the top slider.
How to Disable Background App Refresh on Android
For older Android devices:
- Open " Settings " in the Android app menu.
- To choose “Network and Connectivity”.
- Press “The use of data. »
- In the "Data usage" menu, press "Use of mobile data" basically.
- Scroll down and press « Snapchat » from the application list.
- Tap “Allow background data usage” to turn it off.
For newer Android devices:
- Open " Settings " in the Android app menu.
- To choose “Network and the Internet”.
- Press “Mobile network. »
- Press “Use of Application Data”.
- Search and select « Snapchat. »
- Press “Background Data” to turn off the option.
If you are using third-party apps with your Snapchat, they might be a reason Snapchat is logging you out. When you download a third-party app for Snapchat, it will ask you to allow it to access certain features of Snapchat.
Some of these third-party apps can threaten your privacy. If Snapchat recognizes the apps as threatening, it will log you out of your account to ensure your safety. This is a common occurrence, especially if you have an iOS device.
To fix this, remove all installed apps that required access to your Snapchat features.
Maybe you are logged in on multiple devices
If you have linked your Snapchat account to different devices, you may get logged out repeatedly.
To check if this is the case, you can:
- Open Snapchat.
- Open your "camera screen" (the screen before taking a photo).
- Tap the profile icon at the top left of the screen.
- Go to “Settings” (gear icon).
- Tap "Connection verifications".
- Select “Forget Devices”.
You'll see a list of all the devices you've linked to your account. For each device you want to forget, tap the "X" icon next to it. The best way to test for this issue is to forget about all devices and try logging in from your primary device.
Your account could be hacked
This one is not as common, but it is the most serious problem.
You may notice some strange activity on your profile. For example, you might see messages you don't remember sending, contacts you don't remember adding. Other people may tell you that you're posting something weird. This usually means someone has hacked into your account.
This may sound disastrous, but you can usually fix this problem by following these steps:
- Follow steps 1-6 from the previous section to sign out of all devices.
- Go to Snapchat Support and change your password.
- Verify your phone number and email address.
- Log in to your account again.
This is usually enough to drive the intruder out. Then you should try to delete all unknown accounts and check all messages, removing all traces of hacker activity.
What if nothing worked?
Changing your passwords and logging out of all devices usually does the trick. In very rare cases, the problem persists.
If you're still having trouble staying signed in to Snapchat, the best step is to visit the Snapchat Support page and ask for help.